Refund policy

Our pizzas are fresh food, made to order for the collection time you choose, so this policy works a little differently to a normal returns policy. Please have a read before you order.

If you change your mind before we make it

Email jim@papijimspizza.com as soon as you can. If you let us know before we've started making your order, we'll cancel it and refund you in full.

Once your pizzas are made

Because they're freshly made perishable food, we can't refund an order once it's been cooked for your slot. This is a food safety matter rather than us being awkward. We can't resell it.

If you don't turn up

If you don't collect and haven't told us, we can't refund the order, for the same reason. If something's happened and you get in touch, talk to us. We're reasonable and we'd rather sort it out than have you fall out with us over a pizza.

If we cancel

If we have to cancel an event, for weather or anything else, you'll get a full refund automatically and we'll email you to explain.

If there's something wrong with your order

Tell us at the stall and we'll put it right there and then. If you get home and something isn't right, email jim@papijimspizza.com within 24 hours with your order number and a photo, and we'll arrange a refund or replace it next time.

Refunds go back to your original payment method.

Any questions, email jim@papijimspizza.com and we'll help.