Refund policy

Dough balls are the only thing we sell through this website. They are made to order for the delivery date you pick, so this works a little differently to a normal returns policy. Please have a read before you order.

If you change your mind

Email jim@papijimspizza.com as soon as you can. If you let us know before we have started your batch, we will cancel and refund you in full. In practice that means more than two working days before your delivery date.

Once we have made them

Dough balls are freshly made perishable food, mixed and proved for your order. Once a batch has been made for you we cannot refund it, because we cannot sell it to anybody else. This is a food safety matter rather than us being awkward.

If nobody is in

If we cannot deliver because there is nobody home and no safe, cold place to leave them, we will bring them back and call you. We will do our best to get them to you another day, but frozen dough that has been out on a round cannot simply be re-delivered later in the week, so we may not be able to refund in full.

If we cannot deliver

If we have to cancel or move your delivery for any reason, we will contact you first. If the new date does not suit you, you get a full refund.

If something is wrong

Tell us as soon as you can. Email jim@papijimspizza.com within 24 hours with your order number and a photo, or send a message through the chat on the site, and we will arrange a refund or replace them on the next run.

Events and bookings

Nothing is taken through this website for events. If you have booked us for a party or a wedding, the terms we agreed with you in writing apply.

Refunds go back to your original payment method. Any questions, email jim@papijimspizza.com and we will help.